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I'm trying to add a new email template via adminhtml -> system -> transactional email -> new template, then default template not loading

arvind sharma
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1 Answers1

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You need to select a default template from the dropdown first and then overwrite with your own.

RichTea
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  • hi, default template not loading, System->Transactional Emais-> Add New Template then get Template dropdown blank – arvind sharma Jan 31 '14 at 06:38
  • I have a strange issue, we have a few custom created extensions which we have created. If I go make the active status to false, then the transaction template feature works. – arvind sharma Jan 31 '14 at 10:52
  • You need to turn off extensions one by one until you can determine which is at fault and then go from there – RichTea Jan 31 '14 at 16:32