Twilio Redirect within a probably not working

Question

I have a TwiML which is performing a <Dial> to a <Queue> (as described here https://www.twilio.com/docs/api/twiml/queue)

In the url attribute of <Queue> I put the url to the following TwiML:

<Response>
    <Say voice="man" language="en">
        Your call will be recorded.
    </Say>
    <Redirect>
        http://my-twilio-powered-website.com/twilio/queue/dequeued/foo/
    </Redirect>
</Response>

The <Say> verb works beautifully, but the <Redirect> is ignored.

Is that correct? Because according to Docs it's a valid verb in the url of a <Queue>.

I have no error in the AppMonitor.

When you say the redirect is ignored, do you mean that the URL is not be requested by Twilio? You may want to contact help@twilio.com so they can have a look at this one, because it looks okay. If the URL is being requested, but then ignored, I'd need to see the contents of the file you're redirecting to. — xmjw, Dec 06 '13 at 11:19
Okay, it sounds like you should contact Twilio support - help@twilio.com so they can check to see what is happening. — xmjw, Dec 06 '13 at 13:36
Just wrote an email to Twilio. But I have only the basic support, let's see if they answer. Thanks a lot anyway for your answer. — Max Favilli, Dec 06 '13 at 13:42
To be clear - I work for Twilio, and you'll definitely get an answer! — xmjw, Dec 06 '13 at 13:59

score 0 · Answer 1 · edited May 23 '17 at 12:21

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I had a very similar issue with <Redirect> and it was because there was an ampersand & in the URL.

Does your URL have any of those?

PS. I would have commented, rather than created a new answer but i don't have enough reputation!

edited May 23 '17 at 12:21

Community

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answered Dec 06 '13 at 22:57

al_manchester

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Nope, no query string in the url. – Max Favilli Dec 07 '13 at 01:11
Sorry max - that's about as much as I know. Good luck with it. – al_manchester Dec 07 '13 at 19:25

score 0 · Accepted Answer · answered Oct 10 '17 at 13:53

For the ones who ends up here with the same or similar problem. When I wrote the question I put a generic piece of code with language EN, in reality the issue was for other languages. I opened a ticket with Twilio, (at the time of the issue) and they answered asking me to change the voice for those other languages, and it worked. Seems it was a bug on twilio side, related to specific voices.

Twilio Redirect within a probably not working

2 Answers2