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I have a html email that displays perfectly in my browser when viewing it locally but when I send it to gmail/hotmail/yahoo and select 'display images', it doesn't show every image.

The total amount of images to be downloaded is in the region of 0.8 MB.

Can any one advise while only some of the images are being displayed and not all? Is it due to the total size of all the images to be downloaded? How can I ensure that all images display?

Gert Arnold
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BIOS
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  • What does it show instead of the image? Is it possible that some of the image sources are only available in your dev environment and aren't publicly accessible? – Tracy Fu Jan 23 '13 at 01:02
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    Are they actually embedded in the message? Or are they being stored locally on your machine & thus only you can see them? Also, if it’s possible to post the raw content of the HTML part of your message, please do. – Giacomo1968 Jan 23 '13 at 01:02
  • I'm using a paid service to send the message so all images are stored on the providers server and then the url's are reformatted to point there. I've never had this problem before. Instead of the image it shows the outline with a broken image icon in the center (hill with a little cloud above it). – BIOS Jan 23 '13 at 01:07
  • Could you post one of the broken image URLs? – Tracy Fu Jan 23 '13 at 01:09
  • Sure: http://i1.cmail1.com/ei/r/3B/645/C8F/131504/switched_on_15_ga_part_2_14.jpg The image generally loads when you visit the img address but not always. – BIOS Jan 24 '13 at 02:18

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Look at the html email source (or webversion source) and copy&paste each image link url into a browser to see if it shows up. If it doesn't show up, the image link is obviously wrong.

If you've uploaded the images to a ESP like Mailchimp for example, I'd follow up with them as to why the images are not showing. Typically they will create a url for the image, so they have control over why it isn't showing.

John
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  • The image sometimes shows up and other times not when i visit the img url. I've noticed that the issue seems to be only occurring in firefox? I've uninstalled and reinstalled but no change. Only some images are loading and sometimes none at all :? – BIOS Jan 24 '13 at 02:21
  • I'd get in touch with your ESP support. The link is hosted by them so it may be an issue with how they are handling it. – John Jan 25 '13 at 13:35