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This article indicates that .HLP files will not load on Windows Vista and later unless Update KB917607 is installed: http://support.microsoft.com/kb/917607

How can this update be distributed in an MSI based installation?

Nefro
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My understanding is that Microsoft does not offer the rights to redistributed this update. If that's correct, regardless of the technical problems, you may not do what you propose.

As a general answer towards installing prerequisites, look for support for installing redistributables in your bootstrap. Only rarely should you consider launching another redistributable from your Windows Installer package.

Michael Urman
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  • What do you mean by 'bootstrap'? Are you talking about the application itself? – Nefro Jan 04 '13 at 21:40
  • In this context, a bootstrap is an exe that prepares for and launches your installation package. This is in contrast with the .msi file which is just the installation package. – Michael Urman Jan 05 '13 at 14:53