0

If a user only syncs with iCloud, how can I get their crash logs? I've had them try to sync with their computer, but it doesn't appear to copy them to their computer.

Bryant Harris
  • 728
  • 5
  • 21

1 Answers1

-1

connect their device to your development machine with Xcode. You will find their Crash Log available in Window > Organizer > Devices > (the device's name) > Device Logs.

Device Logs

p.s. you may need to wait for half a minute for Xcode to start copying over the Crash Logs.

howanghk
  • 3,070
  • 2
  • 21
  • 34
  • 1
    This is a tester who's device I don't have access to. I'm trying to explain to them how to retrieve the crash logs so they can send them to me. – Bryant Harris Dec 21 '12 at 21:21
  • then tell them connect their device to their own Mac and get the crash logs with Xcode. – howanghk Dec 22 '12 at 15:38
  • As stated, after telling the user to do this, they were unable to find the files on their computer. Hence the question. – Bryant Harris Dec 24 '12 at 22:15
  • Sorry I forgot to mention that you can Drag-n-Drop the list item (that's the highlighted "Fruit Crash 21/12/12 11:4...") to Finder to copy the crash log file. – howanghk Dec 25 '12 at 07:57
  • In windows popup it is showing "Could not find Developer Disk Image". Could you please suggest? – Wanna Coffee Sep 06 '16 at 07:11
  • 1
    @WannaCoffee "Could not find Developer Disk Image" means the iOS version installed on the device was not supported by your Xcode. Please install appropriate Xcode version. e.g. iOS 9.3 -> Xcode 7.3, iOS 10 -> Xcode 8, iOS 10.1 -> Xcode 8.1. – howanghk Oct 06 '16 at 08:54