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We are done with installation of SDL Tridion (migration from 5.3 to 2011SP1) The tridion installation went smoothly.

However while accessing CMS from browser we are facing some issues.

  1. Not able to access any Administration item (users, groups etc) . We got error in ribb"Invalid URI: cme:accmng" while accessing any tridion administration item. The publications are showing content properly.

  2. We reinstalled tridion and now the issue remains with new JS error on page:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E) Timestamp: Wed, 17 Oct 2012 14:35:40 UTC

Message: Error: The remote server returned an error: (404) Not Found. Line: 17 Char: 3650 Code: 0 URI: http://[Serverurl]/WebUI/Editors/CME/Views/Dashboard/Dashboard_v6.1.0.55920.2_.aspx?mode=js

Did we miss something?

3 - Also the tridion MTSUser, should it be a local Administrators on server? Can we change this user post installation (like for running Tridion com+ services)?

4- Since we have migrated, we have all the existing tridion administrators present in database. With which user should we log in, when we access tridion for first time? will any existing tridion Administrator do?

Thanks.

Frank van Puffelen
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Huston Lopes
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  • Is the user that you are logging in as still a valid administrator? Did you, for example, change domains? – Dominic Cronin Oct 17 '12 at 22:26
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    The Tridion MTS user (do we still call it that?) needs to be a Tridion adminsistrator, but not necessarily a Windows adminstrator. Ask Customer Support for their security white-paper which should give you some insights into this kind of thing. – Dominic Cronin Oct 17 '12 at 22:28
  • Thanks Dominic, perhaps we will raise this with Customer support. – Huston Lopes Oct 18 '12 at 07:31
  • Please mark one answer as "accepted" by clicking the large check mark to the left of it. – Frank van Puffelen Oct 23 '12 at 16:10

2 Answers2

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That's a lot of questions Huston. I'll answer where I can.

1+3 - Given that you do see the Publications, but not the System administration items, I'd check what account is specified in the Tridion COM+ application.

2 - For your second problem, check the actual content of that URL. Typically it contains an error 500 response that your browser is now trying to parse as JavaScript.

4 - Since your users already existed before the migration, you should be able to log on with any of them.

It looks like your problems might all be caused by the same cause: which is hiding behind #2 or #3.

Frank van Puffelen
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  • More error details after double clicking the 404 error in ribbon: Net.HttpWebRequest.GetResponse() at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) – Huston Lopes Oct 18 '12 at 07:30
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Many thanks for your valuable inputs. This error was because the default tridion user (MTSuser) did not have access to Database. Even after giving access, we had to reinstall tridion to resolve the issue.

Thanks again.

Huston Lopes
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