When seeing a description in HP QC from a user which says "Button not working", it becomes a waste of time to chase them up to get replication steps, typing them up and then verifying them.
I have encouraged my team to overwrite the Description when a more clearer description becomes available. If the Description needs modification, because the issue is partially clear, this is also acceptable.
Once work begins only R&D comments are entered regarding movement of the QC, issues found, clarification needed. However, if an update is required to the Description - possibly clarifying a specific feature in more detail, the Description is modified and its update included in R&D comments.
Am I using or abusing the Description field? I have spoken to other users in other organisation who say it is forbidden to edit this. But when defects come through which are unspecific and unhelpful, in order to salvage a problematic issue, is this the best approach?
