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Questions tagged [telephony]

Telephony is the science of translating sound into electrical signals, transmitting them, and then converting them back to sound; that is, the science of telephones. The term is used frequently to refer to computer hardware and software that performs functions traditionally performed by telephone equipment. For example, telephony software can combine with your modem to turn your computer into a sophisticated answering service.

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NetSuite / Telephony Integration

Do we have any NetSuite users out here? I have a customer looking to integrate their NetSuite CRM contacts with a yet-to-be-purchased small-biz VOIP telephony system. There are only a couple users and the goal is for them to be able to simply…
scotthere
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Considerations for a business looking to transition from PSTN to IP Telephony

Full disclosure - This is related to a homework assignment question. I am not asking you to do my work for me, I am merely looking for some pointers and considerations to direct me in my further research. I have an assignment I'm working on where…
Bryce Thomas
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Which smartphone OS would you choose for your users?

While we currently only use windows mobile smartphone, my boss seems less and less reluctant to try and choose a new kind of OS for our users corporate phones. For some reasons, we can't use a Blackberry Enterprise Server, so i guess our only choice…
Florent Courtay
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Moving from Analogue PBX to digital VoIP?

I don't even know if this belongs here?. If not, do let me know. So we have an analogue Alkatel PABX system in our little office. We have extensions, direct lines and PBX lines. We are trying to move to a more digital/flexible way of handling the…
0xdeadbeef
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telephony + exchange 2010 (unified messaging)

ok i am a complete n00b when it comes to telephony ... i was wondering we are beginning to play with exchange 2010 in the office ... How can i connect a telephone line into the server? so we can ring in and get our emails via phone (we have a spare…
Rhys Evans
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Testing quality of sustained call quality to a Public number

While migrating from an old Avaya to Skype for Business (on-prem), I have been asked a few questions about call duration and call quality during maintenance. Questions stem from unclear answers from the team that manages the firewalls about how it…
RunThor
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Exchange Unified Messaging with legacy PBX

My organization (2 locations, one with ~100 employees and one with ~30) has been considering switching from an analog PBX phone system to a VOIP solution, but it's looking like the cost may be too high for us. A big motivation for this switch was…
Mike Powell
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Asterisk dialog destruction on attended transfer timeout

Steps to replicate: Alice receives incoming call from Eve (either from external line or another extension, doesn't matter). Alice makes attended transfer to Bob and hangs up before Bob answers. Bob don't answer his phone. After…
Alexander
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Unable to port phone numbers

I have some limited experience in telco, and have done number porting in a business environment before. I have a fairly large number of DIDs with a local telco provider that we use for inbound faxes. I am considering outsourcing to one of the…
jeremy
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Cisco VoIP telephony - Can't save Night Service Bell Configuration

When trying to save "Night Service Bell Configuration" settings under Cisco Unified Communications Manager Express the following error message pops up. Configuration change failed. Please report the following error: Invalid ITS command option. Am…
Ash
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Which one VoIP SIP audio codec should I choose to high quality calls?

The quality of VoIP calls depends on the codec used for the transmission and on the bandwidth of Internet connection. I want to use best optimized codec for my Internet connection. I have to select codecs from the following list: G.722 G.711 u…
BlueMark
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What is the best option for SIP service redundancy?

From your practical experience, what is the best option for SIP service redundancy? a) one SRV record pointing to a hostname which has two A records b) two SRV records pointing to two different hostnames c) high-availability tools which switch over…
Stanislav Sinyagin
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Local Call Classification in CDR records from Cisco CallManager

I am trying to analyze our telephone usage to evaluate our phone plan with our PRI provider. I have enabled CDR records within Call Manager and am able to generate "Gateway Summary" reports which appears to create a report of total number of calls…
minamhere
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How to add a user who is out of state as if they were just another extension AT our office?

We want to add a person who is in another state to our phone system as though they were simply in another cubicle here at the office. So, they can dial "302" and get the office assistant's extension just like the rest of us here at the office.…
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Is there a way to get an "extension board" for a Polycom IP6000 phone?

I don't see any for sale, but is there a way to get one hooked up to it? Basically, I need 15+ speed dials. Something like this would be great, but for the Polycom instead of…
Matt
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