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Questions tagged [otrs]

OTRS is an open source web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

OTRS, an initialism for Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them.

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Mass disable customers in OTRS

The problem is about OTRS customers. I can't use an external customer backend, so I want to update the customer DB via CSV files. I already wrote a script to add new Customers via otrs.AddCustomerUser.pl. But how can I mass disable old customers via…
Michael
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OTRS installation errors on openSUSE

I have a fresh, text-only installation of openSuSe 13.1 (physical server, old Samsung netbook), and I'm trying to get OTRS up and running. I've installed OTRS using the below commands. I don't think they're all necessary, but someone in the OtterHub…
tmoore82
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OTRS upgrade 3.0 to 3.1 fails

Today I've started upgrading OTRS from version 2.3 to 2.4 , 2.4 to 3.0 and 3.0 to 3.1. Everything went smoothly except the upgrade from 3.0 to 3.1 OTRS provides a few perl scripts which make the upgrade easier. I've used these scripts for each…
Valentin Bajrami
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ssh, authorized_keys and group write grant

I am managing one machine that hosts an OTRS webserver. It has a normal user, 'otrs', which runs several periodic tasks and keeps (in 'otrs' home) the needed files for the service to work. And then there is the Apache user, which runs the webserver…
Juanma
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How can I change the default domain in an OTRS installation?

I used a turnkeylinux.org otrs installation and I'm trying to configure the default domain of 'yourhost.example.com'. I tried the following: sed -ri 's/yourhost.example.com/mydomain.com/' /usr/share/otrs/Kernel/Config/Defaults.pm sudo shutdown -r…
Jamie
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OTRS Database server keep increasing it's storage size, not working when deleting tickets with generic agent. how to save storage space w/o add sas?

Does anyone know what need to remove to save space in vm level, os level or db level in a safest way without ruining the server itself? I'm having a problem with short storage space now and we still don't have a sas drive to add because of…
GlenBit_2291
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Not able to Fetch email in otrs

I am trying to setup a otrs ticketing tool , the tool needs to fetch email and generate ticket, when I am setting that with my google mail account its working however when I am using my professional mail it is not. its still fetching the email but…
biplab
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Debugging random 502 Proxy errors

I am facing random occurrences of 502 Proxy Error. We have a 3rd party application running in our server. It uses a reverse proxy to serve the request. The Proxy server is returning 502 Proxy Errors in a random manner. A similar request that failed…
sam kirubaharan
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Upgrade from centoS 6.10 to what OS for OTRS/Znuny?

I have a centOS 6.10 installation which needs a upgrade to a newer CentOS. But since CentOS support will be dropped for LTS I have now to decide to which path to switch. I need long term support for installed linux package regarding security…
cilap
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OTRS 6: Errors flooding log file when daylight saving time showed up

I've got serious issue with otrs 6. Everything was working fine since yesterday, but today in my timezone we started daylight time saving (added one hour) And Log was flooded with Errors like this: [Sun Mar 28 19:36:30…
Lisek
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Otrs refresh ticket status view

I wanted to know if it was possible to enable or implement a feature that help to refresh automatically the status view of the tickets. I was thinking about an AJAX plug-in or an implementation, or something like that. Thank you
Suffren
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Migrate OTRS database from PostgreSQL to MySQL

OTRS supports PostgreSQL and MySQL databases. I'm using PostgreSQL 9.1 for my OTRS 3.2 but I want to migrate to MySQL 5.5. Is this possible? How?
Michael
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OTRS Customer Ticket view HowTo pre select Queue

with OTRS4 in the New Ticket view in Customer Frontend, there is a To: field with possibility to choose queue. Nice, but, it is allways "-" choosen by default. I want to preselect this to a special queue, so that the customer still has the…
Hubert
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Unable to upload a logo in OTRS

I am new in this matter. I have installed OTRS on a server running CentOS which is setup in Singapore and I am doing my installation related work from Bangladesh by SSH. I have installed OTRS successfully. Now I am trying to change the logo in…
Moumita Das Purba
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