Otrs refresh ticket status view

Question

I wanted to know if it was possible to enable or implement a feature that help to refresh automatically the status view of the tickets.

I was thinking about an AJAX plug-in or an implementation, or something like that.

Thank you

score 0 · Accepted Answer · answered Sep 21 '20 at 08:21

0

OTRS already has this feature. Go to your user settings and configure the "Refresh interval":

answered Sep 21 '20 at 08:21

Gerald Schneider

Thank's a lot. But now I'm asking if it possible to trigger the display of a new ticket when it's change of status or queue, ect... – Suffren Sep 21 '20 at 08:33
Not that I know of. – Gerald Schneider Sep 21 '20 at 08:37

1 Answers1