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I am using Google Cloud Platform with the Bitnami Stack, and my website is: https://www.hienthaoshop.com/.

This morning I got this error:

This site can’t be reached www.hienthaoshop.com refused to connect.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

And now I cannot connect to my website and admin as well.

What can I do now? Has anyone experienced this like me? I think this is the hosting problem, but I cannot contact Google support because my support package is Bronze only.

Thomas
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Steve Vu
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  • You haven't given any relevant information about your web server stack, so it's impossible to say why this has happened beyond the general information given in the linked Q&A. Specifically: Your server is not running a web server on port 443. You will need to investigate and determine why that is. – Michael Hampton Feb 16 '19 at 15:19
  • Hi Michael Hampton, I am not IT expert. I deployed WordPress website about 1.5 years ago on Google Cloud which using Bitnami stack. It is quite stable until yesterday. What kind of web server stack I should give now. It took me a year to make this website and now I don't know what happened. Could you help me, please? – Steve Vu Feb 16 '19 at 16:45
  • I already solved the problem. Thank you – Steve Vu Feb 17 '19 at 10:31

1 Answers1

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  • Try to ping your site.
  • Check internet options, LAN connections.
  • Check if your site has been added as trusted sites.
  • Try to open site in another browser,
  • Check your proxy settings,
  • open cmd and there: ipconfig /release and after that restar your PC.
Artur Ludwik
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  • Hi, Thank you very much. This is not a matter of internet connection. My website has been down for all of the other devices. This is the hosting problem but I cannot contact Google Cloud Support – Steve Vu Feb 16 '19 at 16:35