We're having some weird issues with our Storage (netapp e-series 5425) and a bunch of SSDs.
Technically they work fine, we can do all operations on it, whatever runs on it runs fine, but we keep getting these messages in the log (for all drives):
Date/Time: 11/11/18 5:59:38 AM
Sequence number: 2043
Event type: 100A
Event category: Error
Priority: Informational
Event needs attention: false
Event send alert: false
Event visibility: true
Description: Drive returned CHECK CONDITION
Event specific codes: 1/1c/0
Component type: Drive
Component location: Tray 99, Slot 15
Logged by: Controller in slot A
Raw data:
4d 45 4c 48 03 00 00 00 fb 07 00 00 00 00 00 00
0a 10 11 20 2a a9 e7 5b 0e 00 01 00 0a 01 00 00
00 00 00 00 01 00 00 00 22 00 00 00 22 00 00 00
01 00 00 00 63 00 00 00 0f 00 00 00 01 00 00 00
0a 00 00 00 01 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
01 00 00 00 01 00 00 04 58 00 00 00 14 00 0d 01
70 00 01 00 00 00 00 18 00 00 00 00 1c 00 00 00
00 00 c9 1c 20 00 0e 81 cc dd bb 37 00 0a 00 00
00 00 00 20 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 03 00 0e 81 00 00 00 00
10 00 43 87 50 01 e8 20 02 6c 8e 48 00 00 00 00
00 00 00 00
We tried to "decode" them using the documentation provided here https://kb.netapp.com/app/answers/answer_view/a_id/1072437/~/how-to-manually-decode-ddes-in-the-mel- but the message format simply seems to be different, so we haven't had much luck.
The firmware we have running is:
FIRMWARE INVENTORY
SANtricity®
AMW Version: 11.20.0G00.0020
Report Date: Mon Nov 12 23:37:57 EET 2018
Storage Array
Storage Array Name: fsan01
Current Package Version: 08.20.05.00
Current NVSRAM Version: N5468-820834-DB1
Staged Package Version: None
Staged NVSRAM Version: None
Controllers
Location: Tray 99, Slot A
Current Package Version: 08.20.05.00
Current NVSRAM Version: N5468-820834-DB1
Board ID: 5468
Sub-Model ID: 179
Location: Tray 99, Slot B
Current Package Version: 08.20.05.00
Current NVSRAM Version: N5468-820834-DB1
Board ID: 5468
Sub-Model ID: 179
Power Supplies
Location: Tray 99 Left
Firmware Version: 02.47
Location: Tray 99 Right
Firmware Version: 02.47
All the drives under it are:
Drive
Tray, Drawer, Slot: Manufacturer: Product ID: Drive Type: Capacity: Drive firmware version: FPGA Version: (SSD only)
Tray 99, Slot 1 Pliant LB806MC Serial Attached SCSI (SAS) 739.712 GB MS07 Not Available
We are at a loss on what do these DDEs mean, and we currently don't have a contract with NetApp for support.
Could anyone shed some light?