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I'm installing Dell OpenManage Essentials on my new computer. Everything worked correctly on my old computer -- 16 servers, inventoried, with health status, server tags, model numbers, etc.

On my new computer, I can see the 16 servers, but they are all listed as "Unclassified" and unknown health status.

My old computer was Windows 7 and my new computer is Windows 10. Other than that, I can't find any major differences between the two computers. I have the same IP address as before with the same SSH tunnels; I can connect to port 443 on all of the servers; Windows Firewall appears to be set up the same (although I haven't checked it line by line). I don't think it's a network problem because I'm having the issue across multiple servers on multiple networks. My co-worker can still see all of the servers and all of their statuses.

If anybody can give me a suggestion as to how I can troubleshoot further, I would appreciate it.

hymie
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  • Are you using SNMP, WMI, etc.? Are you able to run the troubleshooting tool to connect to the server(s) with WMI or SNMP? It's not a Windows firewall issue or local client firewall application blocking management traffic? – D T Jul 19 '18 at 13:12
  • @DT I can't even install OME anymore, so I may not be able to answer your questions. *sigh* – hymie Jul 25 '18 at 14:01

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