General form of the question : If you're planning to make 2 SaaS apps talk to each other, do most people try to make one of them initiate and control, or do they make (or buy) a 3rd party integration app?
I have ServiceNow Express, with a well-populated CMDB. I also have Confluence Hosted, which is new and empty. SNC Express does not lend itself to the kind of wiki-d, linked documentation I'd like about my environment. Thus, I'd like to have my Business Services, Applications, and Servers documented in Confluence, as Pages (I think). I don't want to have to export/import all my CMDB entries from SNC into Confluence, or at least not more than once.
I know how to code, but I don't do much of it, not more than simple bash or PoSH scripts. I have done very little with REST, and I'm really not sure how to get started. I know Confluence and SNC can both respond to REST requests, but where do those come from? In SNC Express, I could make a Business Rule (server-side scripting) that, when a new CMDB entry is created, to go ahead and send a REST creation method to Confluence to make a new Page. I don't see anything in Confluence to run server-side code if I wanted it to go the other way; am I missing something or do they not provide that?
