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When using AD Connect to sync on-prem AD with Azure AD for Office 365, I've got an issue where when one user syncs they're being setup as a mail-user and thus created as a contact, not a mailbox.

There is a bit of history, as this user left and had their mail forwarded probably as a mail contact when their was a hybrid/transitional setup. So, I'm wondering if their is something still in Active Directory that thinks this user is still a contact.

Any suggestions would be great.

Thanks

s-twig
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2 Answers2

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Please run IDFix and check for duplicate entries in your domain.

It can be downloaded here:

https://www.microsoft.com/en-us/download/details.aspx?id=36832

Please make sure it can reach your active directory and is ran with a user that has read rights to your domain.

Here are detailed instructions on how to run IDFix:

https://support.office.com/en-us/article/Install-and-run-the-Office-365-IdFix-tool-f4bd2439-3e41-4169-99f6-3fabdfa326ac

Jozef Woo
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Look at the local AD object and determine the following attribute's value: RecipientTypeDetails. Value lookup is available on Technet Blogs.

I second @jozef's answer that you should run IDFix and check your user accounts.

blaughw
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