While logged in as domain admin, I'm occasionally unable to use the remote control feature and get an "Access is denied" error message (or from procmon.exe by sysinternals "Remote Control: null")...
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Ok, I think I figured it out... It looks like a known limitation with Remote Control which does not support multi-monitor mode, and the error is not properly reported to procexp.exe (or even to RDP Services). I have tested unchecking this setting, and Remote Control works again.
It seems it was intermittent because users were sometimes remoting in from home / work where they had different display setups.
youcantexplainthat
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