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I received an ML10v2 today. I haven't installed any HDDs yet but have installed a SATA optical drive which is connected directly to the m-board.

The server doesn't boot and doesn't produce a video output, iLO shows critical system health - 'Critical Temperature Threshold Exceeded' which it most defiantly is not.

What has failed and what can I do to fix it? Is the best option to send it back?

Cheers, Fred.

Fred Boniface
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  • Can you disconnect the SATA optical drive and try again? – ewwhite Nov 25 '15 at 20:48
  • Have tried this, disconnected drive from power and removed the SATA cable from both ends, still get the same problem. Also - all of the temperature readings show as 0C when viewing iLO. – Fred Boniface Nov 25 '15 at 21:22
  • I'm voting to close this question as off-topic because this it should be directed to the vendor rather than SF. – kasperd Nov 26 '15 at 21:15
  • I would just like to add that the fault was caused by a bad ambient temperature sensor. The system will boot with the sensor removed and a replacement is on the way. – Fred Boniface Nov 27 '15 at 22:15

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This is a situation where you should contact your vendor. If this is a new system, it makes sense to call whoever sold you the system or you have the option of contacting HP support.

Feel free to check for loose components: fans, CPU heatsinks, etc.

But in the end, it sounds like this machine is DOA.

ewwhite
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  • Thanks, I thought this was the case but hoped that I wouldn't have to go through the hassle of returning it. But obviously it is the best way to go. – Fred Boniface Nov 26 '15 at 11:41