We have an odd issue with one of our printers. As stated in the title, we can ping the printer, run a traceroute, can print and even scan if we use the Brother Control Center app but we're switching over to scanning all documents into a shared share folder on the network.
When someone attempts to use the "scan to network" feature on the printer, it usually takes about 5 minutes stuck on the "Connecting...." screen and eventually times out. All the network scan settings are identical to others we use in a different office and I triple checked all the credentials, DC IP address, FS IP address, etc, everything appears to be correct.
The weird thing is, if we power cycle the printer, I am able to get into the printer's web interface for about 1-2mins then the connection times out and I can't access it for several hours. It'll eventually load, i'll be able to do a few things on the interface before the connection stops again.
I've done firmware upgrades, changed the dhcp reservation to a different ip thinking it may be an ip address conflict, and eventually restored the device back to factory default to purge it of all settings. We attempted to ping the printer from various devices on the same subnet and different subnet but same physical location, everything appears to be fine. Nothing worked so we assumed it was an issue with the printer itself, so we purchased a new one only to find the same symptoms. I'm not sure what else we can try/check at this point. Has anyone experienced this issue? I've done a bunch of research and contacted brother support several times but they have not been much help they just kept saying it's a problem with our router...i assume if this was the case all our other devices connected to the same switch and/or router would be experiencing connectivity issues but nothing else is broken..
