We provide IT support for a small domain environment, (2008r2 domain, exchange 2010) around 12 users, most of with are mobile. We started getting complaints from the owner (its always the owner isn't it?) that he was getting frequent outlook lockups.
Here are the details:
He works on a 1 year old Dell XPS laptop with a good SSD, Windows 7-Pro-64 SP1 fully patched and Office 2010 also fully patched.
He is the only user that is affected.
The weird part, and this is key to my needing to get some help on this, it ONLY locks up when he's plugged into the physical domain network! At home, on the road,traveling in China, on a starbucks wifi, anywhere else he has connection he doesn't have any problems. But in the office domain network it happens 5-10 times a day at least.
What we discovered:
There are 2 common triggers. He often finds things online (articles, research, etc.) and he copies the text and inline pictures, pasting them into a new email. Or opening/previewing an email with some embedded web content of some type can trigger it. He uses IE 10, but chrome yields the same results, If he copies just text it's usually fine, but as soon as he copies mixed content it locks outlook.
We found a perfect test case, blogs.office.com articles all will trigger the behavior when selecting text + photos and pasting into Outlook or Word.
We discovered that pasting the same things into Word actually causes that to crash as well. Blank new word document.
I say crash but its actually more of a endless hang not responding that needs to be killed. No event log errors.
Thoughts: I would blame this on some kind of hardware issue, like the ssd, or memory, but it works fine out of the office every time.
I think its either something with content trust settings, or some aspect of security policy on temp files or clipboard.
Both I, and he understand that pasting web content isn't safe and is a bad practice. He still needs it to work. He isn't interested in workarounds.
Posting questions is usually my last stop before a Microsoft case, I owner is getting frustrated, but being patient. I can make adjustments, but I wont have options like wiping the laptop, wiping profile, etc. It needs to be a scalpel fix, not a hammer. I appreciate the help very much, and I'll be watching this thread closely for followup.
Mods: I felt the domain effect here made this more suited for Server fault, but if superuser is better feel free to move.
Update 10-08-2014: I managed to get a few minutes with the computer and sure enough, in the domain network, with DNS changed to a public DNS server (opendns) everything works, except of course all the domain resources, but it does point to something lookup related. Server here is SBS2011 technically, in case it matters. should have more time with it tomorrow.
