mailing system not working in bugzilla

Question

Installed Bugzilla and its working fine with out email configuration. Created hmailserver for local mail system and configured in outlook. It is also working fine with outlook.

Now I have to configure this local mail server in bugzilla. I did some steps but not working, see the below step what i did.

--> Administration - Parameters - Required Settings - given urlbase as of my ip address
--> Administration - Parameters - Email - 
                         mail_delivery_method = smtp
                         mailfrom = given on local mail id (it is working in outlook)
                         smtpserver = my ip address

with this configuration smtpserver is connecting but while creating new bug or update new bug it is trying to send mail and giving below error

There was an error sending mail from 'mailid' to 'mailid': Can't send data

on smtp_debug and i got following errors.

[error] [client 192.168.1.3] Subroutine Cwd::bootstrap redefined at C:/Perl64/lib/DynaLoader.pm line 207.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:09 2014] [error] [client 192.168.1.3] Subroutine Cwd::CLONE redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:09 2014] [error] [client 192.168.1.3] Subroutine Cwd::fastcwd redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:09 2014] [error] [client 192.168.1.3] Subroutine Cwd::getcwd redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:09 2014] [error] [client 192.168.1.3] Subroutine Cwd::abs_path redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:09 2014] [error] [client 192.168.1.3] Subroutine Cwd::getdcwd redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:09 2014] [error] [client 192.168.1.3] Subroutine File::Spec::Unix::canonpath redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:09 2014] [error] [client 192.168.1.3] Subroutine File::Spec::Unix::_fn_canonpath redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:09 2014] [error] [client 192.168.1.3] Subroutine File::Spec::Unix::catdir redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:09 2014] [error] [client 192.168.1.3] Subroutine File::Spec::Unix::_fn_catdir redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:09 2014] [error] [client 192.168.1.3] Subroutine File::Spec::Unix::catfile redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:09 2014] [error] [client 192.168.1.3] Subroutine File::Spec::Unix::_fn_catfile redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:20 2014] [error] [client 192.168.1.3] Subroutine Cwd::bootstrap redefined at C:/Perl64/lib/DynaLoader.pm line 207.\r, referer: http://192.168.1.3/post_bug.cgi
[Fri Sep 26 11:43:20 2014] [error] [client 192.168.1.3] Subroutine Cwd::CLONE redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/post_bug.cgi
[Fri Sep 26 11:43:20 2014] [error] [client 192.168.1.3] Subroutine Cwd::fastcwd redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/post_bug.cgi
[Fri Sep 26 11:43:20 2014] [error] [client 192.168.1.3] Subroutine Cwd::getcwd redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/post_bug.cgi
[Fri Sep 26 11:43:20 2014] [error] [client 192.168.1.3] Subroutine Cwd::abs_path redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/post_bug.cgi
[Fri Sep 26 11:43:20 2014] [error] [client 192.168.1.3] Subroutine Cwd::getdcwd redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/post_bug.cgi
[Fri Sep 26 11:43:20 2014] [error] [client 192.168.1.3] Subroutine File::Spec::Unix::canonpath redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/post_bug.cgi
[Fri Sep 26 11:43:20 2014] [error] [client 192.168.1.3] Subroutine File::Spec::Unix::_fn_canonpath redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/post_bug.cgi
[Fri Sep 26 11:43:20 2014] [error] [client 192.168.1.3] Subroutine File::Spec::Unix::catdir redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/post_bug.cgi
[Fri Sep 26 11:43:20 2014] [error] [client 192.168.1.3] Subroutine File::Spec::Unix::_fn_catdir redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/post_bug.cgi
[Fri Sep 26 11:43:20 2014] [error] [client 192.168.1.3] Subroutine File::Spec::Unix::catfile redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/post_bug.cgi
[Fri Sep 26 11:43:20 2014] [error] [client 192.168.1.3] Subroutine File::Spec::Unix::_fn_catfile redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/post_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Subroutine Cwd::bootstrap redefined at C:/Perl64/lib/DynaLoader.pm line 207.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Subroutine Cwd::CLONE redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Subroutine Cwd::fastcwd redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Subroutine Cwd::getcwd redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Subroutine Cwd::abs_path redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Subroutine Cwd::getdcwd redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Subroutine File::Spec::Unix::canonpath redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Subroutine File::Spec::Unix::_fn_canonpath redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Subroutine File::Spec::Unix::catdir redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Subroutine File::Spec::Unix::_fn_catdir redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Subroutine File::Spec::Unix::catfile redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Subroutine File::Spec::Unix::_fn_catfile redefined at C:/Perl64/lib/DynaLoader.pm line 214.\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Net::SMTP>>> Net::SMTP(2.32), referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Net::SMTP>>>   Net::Cmd(2.30), referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Net::SMTP>>>     Exporter(5.68), referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Net::SMTP>>>   IO::Socket::INET(1.33), referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Net::SMTP>>>     IO::Socket(1.34), referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Net::SMTP>>>       IO::Handle(1.33), referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Net::SMTP=GLOB(0x4f4f6a8)<<< 220 Internet-Lap_1 ESMTP, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Net::SMTP=GLOB(0x4f4f6a8)>>> EHLO 192.168.1.3\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Net::SMTP=GLOB(0x4f4f6a8)<<< 250-Internet-Lap_1, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Net::SMTP=GLOB(0x4f4f6a8)<<< 250-SIZE 20480000, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Net::SMTP=GLOB(0x4f4f6a8)<<< 250 AUTH LOGIN, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Net::SMTP=GLOB(0x4f4f6a8)>>> MAIL FROM:<srikanth@urslocal.com>\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Net::SMTP=GLOB(0x4f4f6a8)<<< 250 OK, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Net::SMTP=GLOB(0x4f4f6a8)>>> RCPT TO:<srikanth@urslocal.com>\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Net::SMTP=GLOB(0x4f4f6a8)<<< 530 SMTP authentication is required., referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Net::SMTP=GLOB(0x4f4f6a8)>>> DATA\r, referer: http://192.168.1.3/enter_bug.cgi
[Fri Sep 26 11:43:27 2014] [error] [client 192.168.1.3] Net::SMTP=GLOB(0x4f4f6a8)<<< 503 Must have sender and recipient first., referer:

Could you tell me what is wrong in my configuration.

Thank you.

score 0 · Answer 1 · answered Sep 26 '14 at 10:03

0

Try turning on the smtp_debug param and looking in your web server's error log.

Does your mailserver require a username and password? If so, you have to tell Bugzilla it.

Can your Bugzilla machine ping the mailserver?

answered Sep 26 '14 at 10:03

Gervase Markham

386
1
4

Yes I on the smtp_debug param and Just now I updated my question by add log file errors. Even i dont have smtp server authentications also. – Srikanth Sep 26 '14 at 11:10
And one more my bugzilla and mailserver is same both in same machine – Srikanth Sep 26 '14 at 11:28
Your log says "SMTP authentication is required". So it seems like your mailserver _does_ require authentication. It is much easier to use an existing mail server rather than set up a new one on your Bugzilla machine. Does your company not have an internal mailserver you can use, which you can get an SMTP username and password for? – Gervase Markham Sep 26 '14 at 13:50
But while configure in outlook also i did not given any credentials for SMTP, it works fine in outlook. Even I only configured local mail server and I did not given any authentication for SMTP. – Srikanth Sep 29 '14 at 05:19

mailing system not working in bugzilla

1 Answers1