fatal error occurred while trying to sysprep the machine windows 8.1

Question

I try do sysprep in Windows 8.1. I have created unattend.xml

<settings pass="oobeSystem">
    <component name="Microsoft-Windows-International-Core" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" xmlns:wcm="http://schemas.microsoft.com/WMIConfig/2002/State" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
        <InputLocale>en-US</InputLocale>
        <SystemLocale>en-US</SystemLocale>
        <UILanguage>en-US</UILanguage>
        <UILanguageFallback>en-US</UILanguageFallback>
        <UserLocale>en-US</UserLocale>
    </component>
    <component name="Microsoft-Windows-Shell-Setup" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" xmlns:wcm="http://schemas.microsoft.com/WMIConfig/2002/State" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
        <OEMInformation>
            <Manufacturer>XYZ</Manufacturer>
            <SupportURL>http://www.XYZ.com</SupportURL>
        </OEMInformation>
        <OOBE>
            <HideEULAPage>true</HideEULAPage>
            <NetworkLocation>Work</NetworkLocation>
            <ProtectYourPC>1</ProtectYourPC>
        </OOBE>
        <UserAccounts>
            <AdministratorPassword>
                <Value>XXXXXXXXX</Value>
                <PlainText>false</PlainText>
            </AdministratorPassword>
            <LocalAccounts>
                <LocalAccount wcm:action="add">
                    <Password>
                        <Value>XXXXXXX</Value>
                        <PlainText>false</PlainText>
                    </Password>
                    <Description>Admin</Description>
                    <DisplayName>Admin</DisplayName>
                    <Group>Administrators</Group>
                    <Name>Admin</Name>
                </LocalAccount>
            </LocalAccounts>
        </UserAccounts>
        <WindowsFeatures>
            <ShowWindowsMediaPlayer>false</ShowWindowsMediaPlayer>
            <ShowMediaCenter>false</ShowMediaCenter>
        </WindowsFeatures>
        <RegisteredOrganization>XXXXXXXXXXXXXXXXXXXXX</RegisteredOrganization>
        <RegisteredOwner>XXXXXXXXXXXXXXXXXXXXXXX</RegisteredOwner>
        <TimeZone>Central European Standard Time</TimeZone>
        <ShowWindowsLive>false</ShowWindowsLive>
    </component>
</settings>
<settings pass="specialize">
    <component name="Microsoft-Windows-Shell-Setup" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" xmlns:wcm="http://schemas.microsoft.com/WMIConfig/2002/State" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
        <RegisteredOrganization>XXXXXXXXXXXXXXXXXXXXXXXXX</RegisteredOrganization>
        <RegisteredOwner>XXXXXXXXXXXXXXXXXXXXXXXXXX</RegisteredOwner>
        <ProductKey>XXXXXXXXXXXXXXXXXXXXXXXXXXXXX</ProductKey>
    </component>
</settings>

And then I run

sysprep.exe /oobe /generalize /shutdown

I see this error:

fatal error occurred while trying to sysprep the machine

This is output of setuperr.log

2013-11-13 15:59:08, Error 2013-11-13 15:59:08, Error 2013-11-13 16:02:46, Error
2013-11-13 16:02:46, Error
2013-11-13 16:02:46, Error
2013-11-13 16:02:46, Error 2013-11-13 16:02:46, Error 2013-11-13 16:02:46, Error 2013-11-13 16:02:46, Error 2013-11-13 16:02:46, Error 2013-11-13 16:02:46, Error 2013-11-13 16:02:46, Error 2013-11-13 16:19:24, Error 2013-11-13 16:19:24, Error 2013-11-13 16:22:01, Error 2013-11-13 16:22:01, Error 2013-11-13 16:24:41, Error 2013-11-13 16:25:15, Error 2013-11-13 16:25:15, Error 2013-11-13 16:26:35, Error 2013-11-13 16:26:35, Error [0x0f0073] SYSPRP RunExternalDlls:Not running DLLs; either the machine is in an invalid state or we couldn't update the recorded state, dwRet = 0x1f
[0x0f00ae] SYSPRP WinMain:Hit failure while processing sysprep cleanup external providers; hr = 0x8007001f
SYSPRP Package Microsoft.WinJS.2.0.Preview_1.0.9431.0_neutral__8wekyb3d8bbwe was installed for a user, but not provisioned for all users. This package will not
>function properly in the sysprep image.
SYSPRP Failed to remove apps for the current user: 0x80073cf2.
SYSPRP Exit code of RemoveAllApps thread was 0x3cf2.
[0x0f0082] SYSPRP ActionPlatform::LaunchModule: Failure occurred while executing 'SysprepGeneralize' from C:\Windows\System32\AppxSysprep.dll; dwRet = 0x3cf2
SYSPRP ActionPlatform::ExecuteAction: Error in executing action; dwRet = 0x3cf2
SYSPRP ActionPlatform::ExecuteActionList: Error in execute actions; dwRet = 0x3cf2
SYSPRP SysprepSession::Execute: Error in executing actions from C:\Windows\System32\Sysprep\ActionFiles\Generalize.xml; dwRet = 0x3cf2
SYSPRP RunPlatformActions:Failed while executing SysprepSession actions; dwRet = 0x3cf2
[0x0f0070] SYSPRP RunExternalDlls:An error occurred while running registry sysprep DLLs, halting sysprep execution. dwRet = 0x3cf2
[0x0f00a8] SYSPRP WinMain:Hit failure while processing sysprep generalize internal providers; hr = 0x80073cf2
[0x0f0073] SYSPRP RunExternalDlls:Not running DLLs; either the machine is in an invalid state or we couldn't update the recorded state, dwRet = 0x1f
[0x0f00ae] SYSPRP WinMain:Hit failure while processing sysprep cleanup external providers; hr = 0x8007001f
[0x0f0073] SYSPRP RunExternalDlls:Not running DLLs; either the machine is in an invalid state or we couldn't update the recorded state, dwRet = 0x1f
[0x0f00ae] SYSPRP WinMain:Hit failure while processing sysprep cleanup external providers; hr = 0x8007001f
[0x0f00a4] SYSPRP WinMain: Unable to parse command-line arguments to sysprep; GLE = 0x0
[0x0f0073] SYSPRP RunExternalDlls:Not running DLLs; either the machine is in an invalid state or we couldn't update the recorded state, dwRet = 0x1f
[0x0f00ae] SYSPRP WinMain:Hit failure while processing sysprep cleanup external providers; hr = 0x8007001f
[0x0f0073] SYSPRP RunExternalDlls:Not running DLLs; either the machine is in an invalid state or we couldn't update the recorded state, dwRet = 0x1f
SYSPRP WinMain:Hit failure while processing sysprep re-specialize internal providers; hr = 0x8007001f

Can you find your **setuperr.log** and post the contents for the time the error occurred? — sgtbeano, Nov 13 '13 at 15:27
don't update the new buildin Store Apps, they break Sysprep in 8.1 — magicandre1981, Nov 13 '13 at 18:18
Do you know which hotfix tor windows 8.1 responsible for update sysprep 3.14 to version 3.18 ? — Mick, Nov 14 '13 at 08:54
I only have 1 sysprep.exe in 8.1 and this is the RTM version 6.3.9600.16384 — magicandre1981, Nov 14 '13 at 18:05

score 2 · Answer 1 · answered Nov 13 '13 at 21:20

Did you use the Windows System Image Manager (WSIM) to create your unattend file? What you have posted is incomplete. You are missing two lines at the top that will look like this:

<?xml version=”1.0” encoding=”utf-8”?>
<unattend xmlns-“urn:schemas-microsoft-com:unattend”>

And the ending:

</unattend>

The WSIM tool adds these for you automatically when you create your unattend file with it. The WSIM is part of the Windows Assessment and Deployment Kit (WADK) for Windows 7 or 8/8.1. WSIM also looks at the available settings in the image so that you can only add settings appropriate to that image, and it has built in validation that will help with errors and deprecated settings.

Hope this helps,

fatal error occurred while trying to sysprep the machine windows 8.1

1 Answers1