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I support a non-profit organization running a SBS 2003 SP2 (x86) server.

Apparently, SBS 2003 SP2 will be end-of-life some time in 2014. Should I be quite insistent that they upgrade the server OS (as it will soon be unsupported) to Server 2012, or is there an argument for leaving them running their existing version for a few years longer if they are opposed to doing it now?

Due to the nature of the organization, they are often reluctant to invest money in upgrading something they see as currently working.

Also, the server hardware itself is very underpowered:

AMD Athlon 64 X2 Dual Core Processor 5200+ 2.71Ghz 4GB RAM (only 3.75GB recognized as running 32-bit OS).

Austin ''Danger'' Powers
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2 Answers2

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No, you shouldn't insist. It's not your decision to make. It's their decision to make and it's your job to advise them on making a decision that works for them and to advise them of the risks of continuing to use an OS without official support, if that's what they decide to do.

Opinion/Rant: The idea that because official support is ending means you need to replace or upgrade what you currently have is ill-conceived. This idea is counterproductive (IMO) and I see too much of it in the IT realm. The end of official support doesn't mean that the product will stop working.

Not having official support and no longer receiving updates and security patches is, without a doubt, a serious concern but it doesn't mean that you have to scrap what you have, especially if you're in a financially sensitive situation. If you've advised them of the pros and cons of continuing beyond the EOS date and the organization understands the ramifications and is OK with that then you've done your job correctly. There are plenty of organizations still running Windows 2000 and Windows NT (shudder) and are perfectly happy doing so. There are cases where moving to a newer OS just isn't feasible or possible.

This "blanket" idea that you need to upgrade because of EOS is the product of a "sheep" mentality that presumes that every organization fits into the same neat little box. That viewpoint doesn't consider the customer carefully enough. It's not my job to ram technology down my customers throats. Its my job to advise them on the best way forward after considering their needs, requirements and limitations.

joeqwerty
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  • That is a fantastic answer. – SpacemanSpiff Mar 25 '13 at 17:34
  • Yes- very informative. I'm glad I asked before I started a course of action. I will definitely give this some thought before rushing into anything. – Austin ''Danger'' Powers Mar 25 '13 at 17:38
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    Glad to help, Dan. Off-topic: I like your avatar. The UK "The Office" is one of my favorite shows, along with "The IT Crowd". – joeqwerty Mar 25 '13 at 17:39
  • "Subject: Fire. Dear Sir/Madam, I am writing to inform you of a fire that has broken out on the premises of 123 Cavendon Road... no, that's too formal." [deletes text, starts again] "Fire! Exclamation mark. Fire! Exclamation mark. Help me. Exclamation mark. 123 Cavendon Road. Looking forward to hearing from you. Yours truly, Maurice Moss." – Austin ''Danger'' Powers Mar 26 '13 at 04:15
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    LOL. I love that show. - 0118 999 881 999 119 725...3 – joeqwerty Mar 26 '13 at 04:25
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There is no upgrade path from a 32 bit Windows OS to a 64 bit OS, so you'll be reinstalling/replacing rather than upgrading.

And I wouldn't be insistent on an upgrade to 2012, necessarily, as they could probably get more value out of SBS 2011 or even Server Essentials 2012 (but SBS 2011 is probably a better choice -as much as I loath the SBS line, it does provide a lot of otherwise expensive enterprise apps for cheap).

As to whether to upgrade or stay with what they have, well... business needs drive IT, not the other way around... so there may well be a strong argument for staying with SBS 2003. Having said that, however, some components of SBS 2003 are going out of support this year. (SQL 2000 in April and Sharepoint 2.0 in July.) If supportability is important, you'll need to upgrade sooner, rather than later.

And one final note as you ponder whether to upgrade or not - Microsoft killed off the SBS line and is currently pushing for small and medium organizations to move to its cloud. Cloud services like Google Apps and Office 365 and hosted Exchange (etc) might be a cheaper and/or better option than investing in a new server and the OS and applications to support the organization. (I'm not a big fan of the cloud either, but sometimes it is the better option - something to consider.)

HopelessN00b
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