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I am trying to install windows server 2008 r2 onto my server which is hp prolient dl380 g5. i first use the hp smart disk followed by the windows cd every time i get near the end of the windows installation i get a blue screen saying BUGCODE_USB_DRIVER then the server restarts and my installation cannot complete. i have tried to install other server operating systems but i get the same error ever time no matter what i try and install. i also created a smart cd with ilo firmware update and a controller firmware update but still get the same errors and now i am out of ideas can anybody please help

Thanks

ben950
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3 Answers3

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Not entirely sure what function you're using SmartStart for but my general sequence when building by hand is;

  • Boot from LATEST SmartStart and update all firmware
  • Install base generic W2K8R2 code
  • Install LATEST Proliant Support Pack

If you're following this flow and don't have anything odd plugged into your USB ports yet still see the same problems then I suggest you place a call with HP directly as you may have a faulty systemboard that needs work.

Chopper3
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  • what is the w2k8r2 code? – ben950 May 09 '11 at 09:27
  • Sorry, Windows Server 2008 R2, just a shortening of the name :) – Chopper3 May 09 '11 at 09:35
  • how do i make the proliant support pack bootable – ben950 May 09 '11 at 09:43
  • You don't - it's not, you simply mount it after the base OS install (if you can get that far). The SmartStart is bootable though. – Chopper3 May 09 '11 at 09:46
  • ye i cant seem to get past the installation without it bsod. and hp say they dont no what to do as they have gone though there steps with me – ben950 May 09 '11 at 09:52
  • They can send an engineer out with a new systemboard surely? are you installing from a regular DVD or something else? – Chopper3 May 09 '11 at 09:59
  • i got microsoft action pack so i downloaded it off the microsoft site and burned it to a cd – ben950 May 09 '11 at 10:01
  • Is this on an otherwise entirely blank/wiped system or an upgrade? either way I'd be tempted to get HP to swap out the systemboard. – Chopper3 May 09 '11 at 10:30
  • we had it as a citrix server on there before then there was a fatel error and we had to wipe it and thohght we would take opertunity to upgrade it to a 2008 server – ben950 May 09 '11 at 10:55
  • ok, so it's blank, great, still think you need to check your USB ports, maybe try another DVD from a different source and if you still have problems get HP to fix the systemboard ok. – Chopper3 May 09 '11 at 10:58
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For those still tinkering around or using server 2008 R2 SP1 for production servers. This is also a valid solution.

http://www.sevenforums.com/crash-lockup-debug-how/175994-solution-fo-bugcode_usb_driver-bsod.html

It appears that the windows SP1 uses a slightly different binary driver file for the USB controller. Hence the BSOD telling you there is something wrong with your system.

The MS update to address the issue Article ID: 2529073

Dave M
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Don Zalmrol
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i Got the Solution Of bug-code_USB_driver Error Go to BIOS Setting And Disable USB controller And Install Again It Works and when installation is complete again Enable The USB controller

Pierre.Vriens
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Akshay Gaikwad
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