SNMP keeps crashing

Question

We're using OpsView/Nagios to monitor our servers. We've added the SNMP service to all our servers and deployed the configuration via GPO, but one win2k3 server seems to have a problem; it crashes pretty regularly. The event log carries messages like:

Event Type: Error
Event Source:   Service Control Manager
Event Category: None
Event ID:   7034
Date:       6/11/2009
Time:       7:11:49 PM
User:       N/A
Computer:   HOSTNNAME
Description:
The SNMP Service service terminated unexpectedly.  It has done this 2 time(s).

and also

Event Type: Error
Event Source:   Application Error
Event Category: (100)
Event ID:   1000
Date:       6/11/2009
Time:       7:11:18 PM
User:       N/A
Computer:   HOSTNAME
Description:
Faulting application snmp.exe, version 5.2.3790.3959, faulting module ntdll.dll, 
version 5.2.3790.3959, fault address 0x000417af.

Now, I could probably set it to simply restart on crash in perpetuity, but I think it's better to fix problems like this. Is this a known problem? If not, what should I do to diagnose it?

Can't say it's a "known" problem, but it keeps happening to me too. — David Mackintosh, Jun 13 '09 at 00:22
Let's say that the moment that it has been "decided" to use SNMP, for now. — jldugger, Jun 13 '09 at 06:23

score 6 · Answer 1 · edited Jan 15 '16 at 19:03

6

I had this type of issue before. Check for SNMP agent extension. Dell and others add extensions to the SNMP service, and may cause a crash due to missing DLL & co.

I blogged about it, that was Arcserve the guilty at this time

Compare this hive with others servers:

HKLM\SYSTEM\CurrentControlSet\Services\SNMP\Parameters\ExtensionAgents

You may also use Process Explorer to track SNMP service behavior.

edited Jan 15 '16 at 19:03

I say Reinstate Monica

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answered Jun 13 '09 at 18:59

Mathieu Chateau

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score 5 · Answer 2 · answered Feb 10 '12 at 08:09

5

I also had a similar problem and Mathieu's solution helped me. In my case there was a registry with the following name .

"aussnmp"="SOFTWARE\\Adaptec\\RAIDController\\AAC\\CurrentVersion"

Deleting this solved the problem.

Btw, this is on Windows Server 2008 R2 enterprise on DELL hardware.

answered Feb 10 '12 at 08:09

user70410

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HKEY_LOCAL_MACHINE\SOFTWARE\Adaptec\RAIDController\AAC\CurrentVersion\Pathname Deleting this key helped me – Dec 24 '12 at 02:28
@user70410, I navigated to a similar registry value: "Pathname"="C:\\Program Files\\Adaptec\\Adaptec Storage Manager\\aus-snmp.dll" Deleting this solved my problem. Thanks! – northben Apr 09 '12 at 22:11

score 1 · Answer 3 · answered May 22 '12 at 17:34

I've had some intermittent issues with this same thing on physical SuperMicro servers at SoftLayer. I found deleting both the following keys seems to fix the issue.

HKEY_LOCAL_MACHINE\SOFTWARE\Adaptec\RAIDController\AAC\CurrentVersion\aussnmp 
HKEY_LOCAL_MACHINE\SOFTWARE\Adaptec\RAIDController\AAC\CurrentVersion\Pathname

SNMP keeps crashing

3 Answers3