Plesk / Dr. Web: "The filter fails to pass object to the DrWEB daemon"

Question

I've been trying to figure this one out all day long, so every comment would be highly appreciated!

I have a Plesk webserver and installed Dr. Web (with a proper licence). Everything seems to be working fine, only some (meaning not all but still hundrets a day) emails get rejected becuase Dr. Web causes an error.

The email I get looks something like this:

Dear Postmaster,

the message with following attributes has not been delivered, because contains an object which cannot be checked by antivirus.

Sender = a@bc.de

Recipients = b@bc.de

Subject = The Subject

Message-ID = CBEPIDEIGGBBNIJCDKKLEEJPCJAA.xxx@xxx.de

--- Dr.Web report ---

Dr.Web detailed report: The filter fails to pass object to the DrWEB daemon

--- Dr.Web report ---

Can anybody make sense of this error?

The filter fails to pass object to the DrWEB daemon

score 1 · Answer 1 · answered Nov 23 '10 at 19:01

1

Check for any filtering is applied in Dr Web which is rejecting the mail.

answered Nov 23 '10 at 19:01

Gaurav Singh

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I'm not sure what you mean, can you clarify? – Timo Nov 23 '10 at 19:02
I believe the problem is not the filtering, it's that the filter can't event be applied because of an error... – Timo Nov 23 '10 at 19:03

score 1 · Answer 2 · edited May 02 '12 at 11:58

1

Chage the configuration file like below.
/etc/drweb/drweb_qmail.conf

ScanningErrors = pass
ProcessingErrors = pass

edited May 02 '12 at 11:58

Bart De Vos

17,911
6
63
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answered May 02 '12 at 08:50

Radheshyam Bogati

11
1

Plesk / Dr. Web: "The filter fails to pass object to the DrWEB daemon"

2 Answers2