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Have a customer that temporarily moved his work to a 2.5" WD Passport drive without a problem. Long story short drive no longer mounts on any computer. Issue is that he has a current project there.

Windows does not mount drive and OS X says "The disk you inserted was not readable by this computer."

Any recommendation on a reliable data recovery company?

pcasa
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3 Answers3

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Kroll Ontrack are generally very highly regarded. I've personally seen them recover everything from a totally trashed RAID array.

Ben Pilbrow
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We just used Secure Data Recovery to recover our Exchange Database when 2 out of 3 drives in our RAID5 array failed overnight and our backup was worthless.

It was expensive, and took a few days, but they successfully recovered all our data with no Exchange corruption. So that was awesome.

They did require a wire transfer for final payment, which I did not know up front and thought was weird. But it worked out just fine.

minamhere
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  • If you don't mind, around how much was each drive? – pcasa Nov 11 '10 at 22:47
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    It was a 3 drive RAID5 array. We paid about $1800 up front for them to come pick up the drives, look at them right away and get us a quote within 3 hours. They quoted us $2500 non refundable deposit to start attempting recovery and $7500 if recovery was successful. We opted for their expedited plan where they work 24/7 on the recovery. This was a flat +40% increase. Total cost ended up around $17,000. It was expensive, but it was 7 years worth of email, so we felt it was worthwhile. (Prices are rounded because it was a few months ago and I forget exact numbers.) – minamhere Nov 11 '10 at 22:55
  • They didn't price it per drive. I imagine RAID recovery is different/more difficult than recovering from a single drive, so I assume the price for a single drive would be much cheaper, especially if you did not need to expedite the initial analysis and actual recovery. – minamhere Nov 11 '10 at 22:57
  • Thanks! I now know for future customers and useful for recommending off site backups. – pcasa Nov 11 '10 at 23:46
  • It did make it a lot easier for me to get funding for proper backup software and storage, so that was the one good outcome of this... – minamhere Nov 11 '10 at 23:54
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From actual experience I gained during this question How can I recover data from two good disks in a RAID 10?

I used http://www.seagatedatarecovery.com/ - They were a data recovery company bought out by Seagate a few years ago. You know the company must be good if Seagate bought them! They have an office in Chicago (so I could drive to it instead of ship it to them) and California.

As for cost, as expected I paid $4000 to recover data from a corrupted RAID 1+0 $1000 per disk. It took about two weeks but I got all the data back and saved my backside.

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Jeremy Hajek
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