ESET Remote Administrator Console showing infected files on a client, but threat log is empty

Question

We recently deployed ESET NOD32 Antivirus on our small domain network and use the Remote Adminstrator to manage everything remotely.

On a recent full system scan, one of the clients shows 10 infected files of which 4 have been cleaned in the scan log. The strange thing, however, is that the threat log is empty.

Is there any reason why the threat log is empty?
What has happened to the 6 remaining uncleaned files?
Where can I view information on what files are infected and what they have been infected with? I know this can be done through the scan log properties screen, but with 958790 files scanned, I obviously do not want to browse through this list.

Any help is appreciated.

score 1 · Answer 1 · answered Mar 03 '10 at 11:16

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Not an answer (sorry!) but have you tried the Official ESET Support Forum? The community there is very active.

answered Mar 03 '10 at 11:16

Chris Driver

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Thanks for the tip; I have asked the same question there now but so far I have not gotten an answer yet. Usually SF is faster than any support forum :) – Aron Rotteveel Mar 04 '10 at 14:17

ESET Remote Administrator Console showing infected files on a client, but threat log is empty

1 Answers1