I use AWS SES to send emails to users who registered on my website. When I receive an email from AWS about a bounce or a complaint, I remove that user from the database. I'm OK doing this manually (no need for an SNS pipeline of JSON data).
In the last few months, I have received notifications about bounces but not about complaints. And yet, my complaint rate is at 0.11%, far from the threshold of 0.5% for an account at risk but over the threshold for 0.1% for a warning.
How come have I not received email notifications about complaints, and how can I enable them again?
