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I have a windows server 2016 standard edition 64-bit machine. The machine is up to date and has the latest security updates. On this machine I have a 3rd party service called Couchbaemphasized textseServer which is the main service of a 3rd party product called Couchbase server version 7.1.1 enterprise edition.

The service fails to start if the service log on user is set to a normal local user (no admin. rights), the service simply stops with this error message in the windows system event log:

Erlang machine stopped instantly (distribution name conflict?). The service is not restarted, ignoring OnFail option.

If I put the service user into the local admin group then the service starts successfully.

The 3rd party service doesn't log anything before it fails. I also cannot analyze the process crash dump cause I don't have the debug binaries. In other words the 3rd party tool doesn't help me analyzing the error.

My hope is that there is a another way in windows that helps identify why the service fails to start.

Siraf
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    Run SysInternals ProcMon to identify the resource that it is failing on (access denied). https://learn.microsoft.com/en-us/sysinternals/downloads/procmon – Greg Askew Sep 29 '22 at 18:27
  • Nothing shows up in ProcMon. I filtered on Result contains "denied". – Siraf Sep 30 '22 at 07:32
  • Have you checked the Application Event Logs? Otherwise contact their support to help troubleshoot. – Ace Oct 01 '22 at 04:29

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