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We are fully onboard with the modern mobile device management dream. Managing PCs with Intune and onboard them using Autopilot. These PCs are purchased with a clean install of Windows. For those we are migrating, we install a clean copy. When a PC moves between users or roles, we Wipe / reset it. We also rely on Windows Update to maintain its drivers (see Drivers 101). Normally, this works great. However, we have recently found a couple new models who's NIC and hard drive drivers are missing after a Windows reset. I am assuming the difference must either be:

  1. Those that fail had a class of driver pre-installed that does not survive the wipe.
  2. Or, for those that do work, Windows must have a default driver.

Does anyone know what the difference is or how to determine this? Bonus points for documentation I can share with our hardware vendor.

Nathan Hartley
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  • I wonder if these Windows S mode driver requirements are what I am looking for. https://docs.microsoft.com/en-us/windows-hardware/drivers/install/windows10sdriverrequirements – Nathan Hartley Dec 07 '21 at 19:51

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The basic input and output devices drivers will be survive easily, like USB, Mouse, Keyboard, Monitor etc.

harous
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  • Thanks. I am looking for something more specific. A particular class of driver or whether some are not being added to the driver store. https://docs.microsoft.com/en-us/windows-hardware/drivers/develop/getting-started-with-windows-drivers – Nathan Hartley Dec 06 '21 at 15:18