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I have a PERC H700 running in a Dell R410 server which works fine. However when I try to update the firmware using the Dell package I get a message "This update package is not compatible with your system..."

I tried using the Lifecyle Controller to update and that didn't pickup any updates so it didn't help. How can I get the H700 firmware updated on a Dell system such as this?

Neal
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  • Well... is the update package you're trying to install compatible with your system? Where did you get it? How do you know it's compatible? Have you tried updating it using the SUU? – joeqwerty Mar 12 '20 at 11:35
  • @joeqwerty I actually did get it from support.dell.com using the service code of the server which is odd but the H700 was never something they offered for the R410. Good question, I wonder if it's the OS which is 2012 R2 just as selected on the support site. I'll check again. – Neal Mar 12 '20 at 15:31

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I finally landed on the right solution from a google search realizing the download I got from Dell was for the H700 ADAPTER when I have the H700 INTEGRATED. Problem solved.

Neal
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