I purchased this Kentia Palm about 3 months ago now and since then one of the stems (back right in image) has been dying off. It does not seem to be the watering as the other stems are healthy, and if you look at the roots of the dead stem they seem to come up out of the ground.
My question is; how can I best remove it? Cut the stem off just above the ground, cut off the roots, or anything in between?
Besides this is there anything I should pay attention to when this stem is removed? Thanks in advance!