Telecommunications in India

India's telecommunication network is the second largest in the world by number of telephone users (both fixed and mobile phones) with 114.8 crore subscribers as on 07 February 2024. It has one of the lowest call tariffs in the world enabled by mega telecom operators and hyper-competition among them. India has the world's second-largest Internet user-base with 747.41 million broadband internet subscribers.

Major sectors of the Indian telecommunication industry are telephone, internet and television broadcast industry in the country which is in an ongoing process of transforming into a Next-generation network, employs an extensive system of modern network elements such as digital telephone exchanges, Network switching subsystem, media gateways and Signaling gateway at the core, interconnected by a wide variety of transmission systems using Optical fiber or Microwave radio relay networks. The access network, which connects the subscriber to the core, is highly diversified with different copper-pair, Optical fiber and wireless technologies. Satellite television, a relatively new broadcasting technology has attained significant popularity in the Television segment. The introduction of private FM has boosted radio broadcasting in India. Telecommunication in India has greatly been supported by the Indian National Satellite System system of the country, one of the largest domestic satellite systems in the world. India possesses a diversified communications system, which links all parts of the country by telephone, Internet, radio, television and satellite.

Indian telecom industry underwent a high pace of market liberalisation and growth since the 1990s and now has become the world's most competitive and one of the fastest growing telecom markets.

Telecommunication has supported the socioeconomic development of India and has played a significant role in narrowing down the rural-urban digital divide to some extent. It also has helped to increase the transparency of governance with the introduction of e-governance in India. The government has pragmatically used modern telecommunication facilities to deliver mass education programmes for the rural folk of India.

According to the London-based telecom trade body GSMA, the telecom sector accounted for 6.5% of India's GDP in 2015, or about ₹9 lakh crore (US$110 billion), and supported direct employment for 2.2 million people in the country. GSMA estimates that the Indian telecom sector will contribute ₹14.5 lakh crore (US$180 billion) to the economy and support 3 million direct jobs and 2 million indirect jobs by 2020.

In today's period of progress and wealth, technological modernization is increasingly seen as a foreseen necessity for every country. With better technology and more competition from established businesses, telecommunications has entered a new era of development. The continuous rise of the mobile industry is linked to technological advancements in the telecommunications sector. The service providers' primary goal is to build a loyal customer base by measuring their performance and maintaining existing consumers in order to profit from their loyalty. The purpose of the paper is to address these concerns.