Business activity monitoring

Business activity monitoring (BAM) is software that aids the monitoring of business activities that are implemented in computer systems.

The term was originally coined by analysts at Gartner, Inc. and refers to the aggregation, analysis, and presentation of real-time information about activities inside organizations, customers, and partners. A business activity can either be a business process that is orchestrated by a business process management (BPM) software, or a series of activities spanning across multiple systems and applications. BAM is intended to provide a summary of business activities to operations managers and upper management.