Questions tagged [contact-center]
6 questions
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Which edition of Dialogflow (ES and/or CX) does CCAI work with?
If I start implementing my agents using ES, will I be able to "integrate" them with CCAI (when I get to that stage)? Or does CCAI only work with agents implemented on CX?
Krystopher Yancey
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Is there an OpenAPI or other API Specification for the Amazon Connect API?
I'm looking to get familiar with the Amazon Connect API. I've seen the reference below but it's difficult to use for me because the navigation is a flat, alphabetical list of endpoints ordered by action instead of resource. Of note, the endpoints…
Grokify
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Is there any way to capture AWS Contact attributes when saving a contact for the first time (save button event)?
I'm trying to capture the values inserted in the fields of the Contact attribute panel (AWS Connect) whenever you want to create a new customer for your call centre in order to save them in a Dynamo and use them with other implementations by lambda…
Black_Swan
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Five9 and programmatic access to Dialogflow CX
I did some research on Five9 and integrating with a 3rd party NLU engine. I see mention of and documentation for integrating with Dialogflow ES (referred to as just Dialogflow in the Five9 documentation), is there support and code examples of…
Alan
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How to self throttle large volume of calls hitting a queue using contact flow for AWS connect
If you are using AWS connect as a contact center solution one problem that happens often is when TOLL free number would receive a high amount of call volume that your currently staffed agents would not be able to handle it.
There are ways to handle…
Abilash Amarasekaran
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Is there any way in GAX to schedule skill changes for agents?
Is there any way in GAX to schedule skill changes for agents? Any thoughts appreciated. Thanks
