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Questions tagged [cmdb]

A Configuration Management Database is a database storing information about equipment and their relationships in IT installations. Typically in larger organisations

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A Configuration Management Database is a database storing information about equipment and their relationships in IT installations. Typically in larger organisations. This is normally mentioned in relation to IT Service Management (ITSM) and used as a base on which to base the information recorded in incidents, changes, problems, etc.

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What is Most recent discovery in cmdb_ci table

I want to understand what is the role of 'Most recent discovery' in cmdb_ci table. What are the scenarios when this field got updated.
Done With Fun
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CMDB Health Dashboard - Custom rule for identification of duplicate CIs

How can I understand about SNC.MetricProcessorScript.correctnessManager() deciding for consideration for Duplicates CIs. Is there any way if I can make changes in logic for Duplicate CIs consideration or create any custom rule for the same.
Done With Fun
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BMC Atrium CMDB - normalization status is 30 even I have set normalization configuration

I have a customized class called classA and the dataset is called datasetA. The classA is added in class configuration and the datasetA is added in dataset configuration. After that, I load the data via atrium integrator. I check the normalization…
Keroro Chan
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Servicenow - Service Catalog Reference Field - Insert different column than the display value

Let me describe my problem: I have a table for all my IT-Services. I reference to this table more than once, for different purposes. Most of the time I need to reference to the name of the service. That's why I keep the name as displayed value. One…
RayofCommand
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Unable to upgrade MID Server

Our ServiceNOW instance recently got upgraded from Eureka to Geneva. MID Server status became down and the version does not match the Build number in the stats. I was told that the MID Server will auto upgrade which didn't happened. I am using a…
Sundar
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CMDB Structure Setup with Mainframes & Load Balancers

I am currently creating a CMDB of a company's system architecture and have gotten hung up about how the hierarchy should work in this tree-like CMDB. Originally, I set the database structure up like this: Application Service | …
Roger99
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How can I deploy my CMDBuild environment?

I tried to complete this tutorial : https://docs.jelastic.com/cmdbuild but when I have to do the first step to install the aplication, I tried to 'open in browser' but it shows a white page all time and I can finish the installation.
Ruben Isa
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OTRS 4.0 Error No config option found for the view 'Custom'

I was using version 3.3 of the otrs and decided to upgrade to 4.0.9. I took to first uninstall all the modules that are not official (KIX4OTRS, complement and others), but after the upgrade by following the steps of the official documentation,…
Edson S Freitas
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Creating a data object relationship system

I would like to store an object that has a name and some attribute and any kind of database and have another that that document relationship between between them Let say this Object A Object B Object C Object D A is related to B A is related to D B…
Sabey
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Need to create tql queries

I need to create TQL queries to query out sets of data from the UCMDB. I am having 2 problems: 1) How can I find relationships which exists between CIs ( i do not have administrative privileges so need to do it in code somehow) I need this to get…
JJunior
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SQL Select Query - Removing Duplicates/Misspelled Data

Pulling data from a cmdb into another repository. Problem is the cmdb data has misspelled/duplicate records (e.g., some assets have a Department Name as Marketing, or Markting, or Marketing& -- when they are all just in Marketing). Want to run a…
user3717899
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How to add a new Tab in an Itop 2.4?

I have been trying to add a new tab as displayed in the image. I'm working on iTop 2.4 Can Anyone explain to me how to do this?
M. Nashath
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CMDB Health - Orphan CIs - How we can decide filter conditions for orphan CIs

I have to write filter condition to detect all orphan CIs. From documentation example, the filter conditions in which both the Assigned to and the Owned by fields are empty, will identify the matching CIs as orphans. What other conditions should be…
Done With Fun
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