Follow up emails automation for tasks in ServiceNow.
We have a good junk of problem records and tasks opened, it is a very tiring and cumbersome task to follow up on each problem task with the assigned person. I am looking out for ideas to automate this task which should require minimal human intervention.
I am looking at the possibility to use REST API of SNOW and then may be a program created but while I am writing this it still is under development.
