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I want a api which will post / put the comments and worknotes in servicenow.

I have searched but not any correct API. If anyone knows then can provide the API details.

TylerH
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Akshay Babar
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1 Answers1

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You can use the Table API PATCH method to add a comment or work note to a record. For example, to add a comment to an incident you simply PATCH the incident assigning a new value to the comment field.

This only works for adding comments and work notes. If you attempt to read the value of comments or work_notes using the GET method you will find that the value is always empty. This is because comments and work notes are journal fields. If you have a requirement to read comments via the REST API then you would need to query sys_journal_field, but you cannot use the REST API to write to sys_journal field.

giles3
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