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While evaluating upgraded Jira Server instance (from 7.10 to 9.6) while using Kanban board the following Javascript error occurs which was not present in the 7.10 version:

Details
Exception: Uncaught Error: raven/autocomplete/model missing backbone
Resource: http://localhost:8080/s/b855e4b61aa53162eb40093bda935693-CDN/-2qx7vv/970000/1dlckms/b87f44793d8513094809e29427bfab81/_/download/contextbatch/js/_super,-com.atlassian.plugins.atlassian-plugins-webresource-rest:data-collector-perf-observer,-jira.webresources:resource-phase-checkpoint-init/batch.js?locale=en-UK
Line: 10
Column: 1967
Environment
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.0.0 Safari/537.36 Edg/111.0.1661.54
Stack trace
Error: raven/autocomplete/model missing backbone
at l (http://localhost:8080/s/b855e4b61aa53162eb40093bda935693-CDN/-2qx7vv/970000/1dlckms/b87f44793d8513094809e29427bfab81/_/download/contextbatch/js/_super,-com.atlassian.plugins.atlassian-plugins-webresource-rest:data-collector-perf-observer,-jira.webresources:resource-phase-checkpoint-init/batch.js?locale=en-UK:10:1973)
at u (http://localhost:8080/s/b855e4b61aa53162eb40093bda935693-CDN/-2qx7vv/970000/1dlckms/b87f44793d8513094809e29427bfab81/_/download/contextbatch/js/_super,-com.atlassian.plugins.atlassian-plugins-webresource-rest:data-collector-perf-observer,-jira.webresources:resource-phase-checkpoint-init/batch.js?locale=en-UK:10:946)
at l (http://localhost:8080/s/b855e4b61aa53162eb40093bda935693-CDN/-2qx7vv/970000/1dlckms/b87f44793d8513094809e29427bfab81/_/download/contextbatch/js/_super,-com.atlassian.plugins.atlassian-plugins-webresource-rest:data-collector-perf-observer,-jira.webresources:resource-phase-checkpoint-init/batch.js?locale=en-UK:10:1949)
at u (http://localhost:8080/s/b855e4b61aa53162eb40093bda935693-CDN/-2qx7vv/970000/1dlckms/b87f44793d8513094809e29427bfab81/_/download/contextbatch/js/_super,-com.atlassian.plugins.atlassian-plugins-webresource-rest:data-collector-perf-observer,-jira.webresources:resource-phase-checkpoint-init/batch.js?locale=en-UK:10:946)
at l (http://localhost:8080/s/b855e4b61aa53162eb40093bda935693-CDN/-2qx7vv/970000/1dlckms/b87f44793d8513094809e29427bfab81/_/download/contextbatch/js/_super,-com.atlassian.plugins.atlassian-plugins-webresource-rest:data-collector-perf-observer,-jira.webresources:resource-phase-checkpoint-init/batch.js?locale=en-UK:10:1949)
at http://localhost:8080/s/b855e4b61aa53162eb40093bda935693-CDN/-2qx7vv/970000/1dlckms/b87f44793d8513094809e29427bfab81/_/download/contextbatch/js/_super,-com.atlassian.plugins.atlassian-plugins-webresource-rest:data-collector-perf-observer,-jira.webresources:resource-phase-checkpoint-init/batch.js?locale=en-UK:10:2469

While it doesn't break any features in the Kanban board itself, it would be prefered the error wouldn't occur.

Managed to reproduce the error even on a new Jira installation on Docker version 9.4.1 with the following plugins installed:

  • Adaptavist ScriptRunner for JIRA (latest)
  • Automation for Jira (latest)
  • JSU Automation Suite for Jira Workflows (latest)
  • WorklogPRO (latest)
  • XRay (6.4.1-j9)

Steps to reproduce the issue:

  • Create a Docker volume (ie. jira-vol1)
  • Run Jira in Docker: docker run -v jira-vol1:/var/atlassian/application-data/jira --name=jira-local -d -p 8080:8080 Atlassian/jira-software
  • Setup the instance and install all plugins
  • Create a Kanban Sample project
  • Open the created Kanban Board
  • Drag & Drop any issue to any other swimlane
Szilank
  • 26
  • 2
  • Thanks for providing all that context. I would recommend you to reach out Xray support team (https://jira.getxray.app/servicedesk/customer/portal/2) and report it, providing all the necessary logs so the development team can analyze it. There's not much we can do from here. – Sérgio Mar 29 '23 at 14:21
  • Thank you Sérgio, submitted a new ticket. – Szilank Mar 29 '23 at 17:47

0 Answers0