I was advised by BuildFire live chat support to create a ticket on StackOverflow to reach out to the devs to look into this issue we are having with the app. For context, I am not the developer working on this, I am just the middleman between the client and the dev team.
We have received reports from our client that they are unable to use the custom plugin features such as the Home, Scheduler and Useful Tips section. The BuildFire-created features such as the sidebar menu options and the Shop are unaffected. By any chance was there an update to the base code or SDK? Our developers were looking into this and noticed that it seems to stop working on the search function as per checking on the console log:
For your reference, the plugin name on BuildFire Marketplace is: MOMs 3Owl Test Upload
Would appreciate any support we could receive for this issue. This is high priority as people are now unable to use the main features of the app.
We tried refreshing, force closing the app, uninstalling and reinstalling and the results are the same. Also a lot of users are mentioning the issue is happening on their side, for both iOS and Android.
