I have WebSphere application server liberty - 17.0.0.2 installed. When i try to hit website URL after turning up crsServer, The front page displays "An error has occurred. Please contact your system administrator" message.
Initially everything was working fine but suddenly the storeFront stopped showing and there is below error printed in console.
SRVE0315E: An exception occurred: java.lang.Throwable: javax.servlet.ServletException: java.lang.NullPointerException
Here are the logs
[1/16/23 19:50:48:986 IST] 00000020 com.ibm.commerce.foundation.logging.ExtendedInfo I CWXFR9010I: Extended information : [URL=http://appsrv-05.kotsovolos.gr:8080/webapp/remote/preview/] [parameters=null] [userId=-1002]
[1/16/23 19:50:49:018 IST] 00000020 com.ibm.ws.logging.internal.impl.IncidentImpl I FFDC1015I: An FFDC Incident has been created: "javax.servlet.ServletException: java.lang.NullPointerException com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter 144" at ffdc_23.01.16_19.50.48.0.log
[1/16/23 19:50:49:049 IST] 00000020 com.ibm.ws.logging.internal.impl.IncidentImpl I FFDC1015I: An FFDC Incident has been created: "javax.servlet.ServletException: java.lang.NullPointerException com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter 82" at ffdc_23.01.16_19.50.49.0.log
[1/16/23 19:50:49:064 IST] 00000020 com.ibm.ws.logging.internal.impl.IncidentImpl I FFDC1015I: An FFDC Incident has been created: "javax.servlet.ServletException: java.lang.NullPointerException com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters 1064" at ffdc_23.01.16_19.50.49.1.log
[1/16/23 19:50:49:064 IST] 00000020 com.ibm.ws.webcontainer.webapp E SRVE0315E: An exception occurred: java.lang.Throwable: javax.servlet.ServletException: java.lang.NullPointerException
at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:5027)
at com.ibm.ws.webcontainer31.osgi.webapp.WebApp31.handleRequest(WebApp31.java:528)
at com.ibm.ws.webcontainer.osgi.DynamicVirtualHost$2.handleRequest(DynamicVirtualHost.java:315)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:1025)
at com.ibm.ws.webcontainer.osgi.DynamicVirtualHost$2.run(DynamicVirtualHost.java:280)
at com.ibm.ws.http.dispatcher.internal.channel.HttpDispatcherLink$TaskWrapper.run(HttpDispatcherLink.java:967)
at com.ibm.ws.http.dispatcher.internal.channel.HttpDispatcherLink.wrapHandlerAndExecute(HttpDispatcherLink.java:359)
at com.ibm.ws.http.dispatcher.internal.channel.HttpDispatcherLink.ready(HttpDispatcherLink.java:318)
at com.ibm.ws.http.channel.internal.inbound.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:471)
at com.ibm.ws.http.channel.internal.inbound.HttpInboundLink.handleNewRequest(HttpInboundLink.java:405)
at com.ibm.ws.http.channel.internal.inbound.HttpInboundLink.processRequest(HttpInboundLink.java:285)
at com.ibm.ws.http.channel.internal.inbound.HttpInboundLink.ready(HttpInboundLink.java:256)
at com.ibm.ws.tcpchannel.internal.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:174)
at com.ibm.ws.tcpchannel.internal.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:83)
at com.ibm.ws.tcpchannel.internal.WorkQueueManager.requestComplete(WorkQueueManager.java:504)
at com.ibm.ws.tcpchannel.internal.WorkQueueManager.attemptIO(WorkQueueManager.java:574)
at com.ibm.ws.tcpchannel.internal.WorkQueueManager.workerRun(WorkQueueManager.java:929)
at com.ibm.ws.tcpchannel.internal.WorkQueueManager$Worker.run(WorkQueueManager.java:1018)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1153)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.lang.Thread.run(Thread.java:785)
Caused by: javax.servlet.ServletException: java.lang.NullPointerException
at com.ibm.commerce.store.servlet.StoreRuntimeServletFilter.doFilter(StoreRuntimeServletFilter.java:529)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:207)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.commerce.store.preview.servlet.PreviewFilter.doFilter(PreviewFilter.java:97)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:207)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.commerce.cf.servlet.ExecutionContextFilter.doFilter(ExecutionContextFilter.java:311)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:207)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:1021)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1143)
at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:4983)
... 20 more
Caused by: java.lang.NullPointerException
at com.ibm.commerce.store.servlet.StoreRuntimeServletFilter.doFilterAction(StoreRuntimeServletFilter.java:636)
at com.ibm.commerce.store.servlet.StoreRuntimeServletFilter$1.run(StoreRuntimeServletFilter.java:410)
at com.ibm.commerce.store.servlet.StoreRuntimeServletFilter.doFilter(StoreRuntimeServletFilter.java:433)
... 31 more
I am trying to solve this error but i am not able to find root cause. even in the official documentations i am not able to find information on SRVE0315E. can anyone guide me what can be issue??
