I want to change the state of a Change Request in ServiceNow from Implement to Review using an API call from a python script. This is working if the DownTime is No, but if it is yes I am not able to change the state as it requires us to update Actual Downtime start and Actual Downtime end values.
Manual Process -
- Click on Review
- Update Actual DownTime Start and Actual DownTime End(These fields are disabled until the Review button is clicked)
- Click Save
How can I replicate this through API?