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I am working on a requirement where I need to transfer the chat to a live agent in case QnA has no solution to the user's query. I know that this is possible using Power virtual agents in Azure but I need to know if this can be achieved without using PVA. I have gone through multiple samples and all samples are using channel specific code ex: Microsoft Teams. Below is one of the sample called hand off library but I believe this is only one half of the code.

https://github.com/microsoft/BotBuilder-Samples/tree/main/experimental/handoff-library/csharp_dotnetcore/samples

Can anyone please guide me on how to achieve this?

Rajeesh Menoth
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Sharvani
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    You can use the following sample for live agent handover using Azure Bot framework. You can try understanding the following https://github.com/cdonke/intermediator-bot-sample. – Utkarsh Pal Jun 23 '21 at 07:51
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    You can go through the following answer for more details : https://stackoverflow.com/questions/66389478/microsoft-bot-framework-handover-solution-to-support-agents-in-ms-teams/66418681#66418681 – Rajeesh Menoth Jun 23 '21 at 09:22
  • Unfortunately, as written, this is off-topic: it's a very broad question seeking general guidance/documentation. Please ask specific questions (along with work you've done and issues you're running into). – David Makogon Jun 29 '21 at 11:48

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