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I have 4 Nest devices: 1 camera, 2 doorbells, and 1 thermostat. All 4 have all permissions granted to my Device Access project via PCM. However, when I make a device list call, only the 2 doorbells and camera are returned in the JSON. The thermostat is not returned.

It was returning calls up until January 11, 2020, and then just stopped reporting. I had made no changes (that I know of) to device access. At that point, it stopped being returned by the device call as well.

I have tried disabling and re-enabling access from my project to the thermostat, and still have no luck. What else can I do to troubleshoot or resolve?

Image: PCM showing Thermostat access

mikehineline
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1 Answers1

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Workaround:

  • Delete the device from your account via the Nest app
  • Reset the account info in the device (not a full factory reset)
  • Re-add the device via the app
  • Authorize access to the 'new' device in PCM
  • Re-query devices
mikehineline
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  • 1