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I have an InstallShield InstallScript (no MSI) installer which basically works quite fine.

On a specific machine, the installer immediately terminates after the UAC prompt for elevated execution. What I expect is that the installer is loaded and offers to install the prerequisites.

What I have tried so far:

  • Observed the task manager detail tab and saw that the installer is listed for a split-second, then is gone.
  • Put a log message in the OnBegin() callback, but this is way too late.
  • Deactivated virus scanners.
  • Checked windows event logs -- no related record found
  • Attempted to execute the installer with logging using /V"L*v c:\file.log" -- no log file is written
  • Attempted to execute the installer with logging using /debuglog -- no log file is written

I have already spent days with the problem, and I don't know where to look for any hint what is going on here, not to mention how to fix the problem.

Anything that can help here is highly appreciated -- Thanks!

Reinhard Mayr
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  • Maybe not a true solution, but at least a workaround: Create a new user with admin privileges and run the setup installer => works. So apparently there is something wrong inside the user profile. – Reinhard Mayr Sep 21 '20 at 07:29

1 Answers1

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Installshield relies on win32 libraries. I had a similar case and below are the possible solutions

1)Please try to apply all the available windows updates.

2)Try to repair windows system files.Reference https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

3)Try installing the executable after creating new user account.

Logesh Elangovan
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  • This is basically what I did (see my comment above). However, I am not sure we can count "creating a new user account" as a true solution ;) -- Thanks anyway! – Reinhard Mayr Sep 28 '20 at 09:04
  • Yeah! it's not a true solution. Since install-shield is tightly coupled to win32 libraries any failure in system libraries may impact installer. Make a post in [https://community.flexera.com/t5/Revenera-Community/ct-p/Revenera_Community](customer community) @Reinhard Mayr, it may help you to resolve the issue. – Logesh Elangovan Sep 28 '20 at 11:52