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Installed Hyperion 11.2, and after a few days started to get the following message:

EPMHFM-66024 - No Port is available from the port range configured by the user: 10001- 10020.

Is there a setting that I need to update / missed. Thanks

pifor
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GrahamD
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1 Answers1

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similar to 11.1.2.4, each app needs at least 2 ports per application, so in theory, having more than 10 applications in the env can be a cause but I see these errors happening with just 1 app, as other processes would use ports within the hfm port range defined.

I suggest:

  • Check port range set for HFM datasources > from your message we see it is 10001 - 10020.
  • Check if you have any non-HFM processes making use of that port range. In case of conflicts, you may need to use another port range for these processes, or redefine the range for HFM.
  • Other considerations:
  • TCP Dynamic Port Range should have this HFM port within it.
  • Each application requires at least 2 ports of the range, so for more of 10 apps running, port range should be extended.
  • Even with less apps, you can experience issues, cause of time_wait.

Hope this helps, Thanks.

Klausen
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  • Hi Klausen, thanks for the reply. I have only configured for HFM and checked that there are no port conflicts. Quick question on the time_wait, what would be the best option for this and where would I change this. Thanks – GrahamD Jul 08 '20 at 10:53
  • Hi Graham, how / where to change it is explained here: https://support.microsoft.com/en-us/help/314053/tcp-ip-and-nbt-configuration-parameters-for-windows-xp (Check TcpTimedWaitDelay). Rather than propose a particular value, I would reduce and test if it affects positively. Tuning is always trial / error exercise depending on the environment. – Klausen Jul 09 '20 at 21:59
  • Hey GrahamD, I did not replied you before, my apologies for that. For adjusting the Time_Wait parameter, you will need to use the Windows Registry, I can suggest 30 seconds value to something to start with. Quick Googling would show you steps to follow if still needed. Thanks. – Klausen Sep 07 '20 at 10:43