Detect IVR question and return response using twilio

Question

Currently I am working on Twilio API. I need to call IVR number using twilio. IVR Number ask question. In Twilio using speech recognition i want to detect question and provide answer accordingly.

Something Like Need to activate mobile sim-card :-

=> Call to IVR Number (1900)

Question :- Enter your birth-date(Detect question in TWilio and pass answer)

Answer :- 1 January, 2001 (Answerd by Twilio)

score 0 · Answer 1 · answered Apr 01 '20 at 10:30

0

You can use Twilio Autopilot for something like this.

Twilio Autopilot

Twilio Autopilot You Tube Playlist

answered Apr 01 '20 at 10:30

Alan

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Hello Alan, Could you provide me more resource where i can get more idea. because i want to do outgoing call and pass anwser on basis of IVR system asking. – Ketan Apr 06 '20 at 13:26
You can use the Twilio Calls Resource to initiate an outbound call, pointing the URL portion to your Autopilot assistant URL (viewable under channels/Programmable Voice of your assistant) - https://www.twilio.com/docs/voice/make-calls. – Alan Apr 07 '20 at 12:01

score 0 · Answer 2 · answered Apr 08 '20 at 11:40

If you want to return a response based on keypad activity in phone then use this

https://www.twilio.com/docs/voice/tutorials/how-to-gather-user-input-via-keypad-node-js

and

if you want to return a response based on voice input then use this

https://www.twilio.com/docs/voice/tutorials/build-interactive-voice-response-ivr-phone-tree

Happy coding!

Detect IVR question and return response using twilio

2 Answers2