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While I was trying to customize the project. I got the following error. Here is the screenshot below:

enter image description here

When I tried to see Trace, it's empty.

The version is 6.1.

Bikash Lama
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  • " trying to customize the project." what exactly? – Sin Oct 17 '17 at 04:02
  • Oops. Sorry. I was trying to edit the customization project. – Bikash Lama Oct 17 '17 at 05:13
  • I have seen this error before - was frustrating with no trace detail. I dont recall the fix other than we had a bad project.xml file i think. What did you recently change or trying to change? Does this show when you view the project detail page (Click on hyperlink of project name)? – Brendan Oct 17 '17 at 13:52
  • Exactly. This happens to me when I try to click on the link of Customization Project name. http://www.screencast.com/t/sT5GOazof – Bikash Lama Oct 17 '17 at 14:53
  • This is weird, but I found out that there was problem with unpublished customization projects. Then I select the projects, and did Publish. Then, clicking on project name would popup the window without any error. – Bikash Lama Oct 17 '17 at 18:02

1 Answers1

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You can't see what causes problems while publishing customization. I propose you to use method divide and conquer. Customization in itself is just zip file with some files inside of it. The main backbone of customization is file project.xml. Little bit more about customization structure I've described in mine blog here and here. Split customization in two parts and publish half of customization. If it will be published, then problem lies in second part. If problem will persist then problem is in first part of customization. After localizing problem you can think about what to do with problematic part.

Yuriy Zaletskyy
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  • Any idea what to do if this issue persists on every screen when logging into Acumatica including the Customization screen? I tried restoring the website directory to a working snapshot's copy but it seems like the customization crashed the instance. – Ahmed Jan 05 '18 at 17:59
  • First idea that comes to my mind to un-publish customization. If that idea will not help then question is how that Acumatica is hosted: at your computer or at cloud of Acumatica? – Yuriy Zaletskyy Jan 05 '18 at 21:14
  • Unable to Unpublish because after logging in, it gives the error shown. The instance is hosted at premise of client's. – Ahmed Jan 05 '18 at 21:28
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    Good. I propose to do the following in order to restore to clean condition. 1. Make back up of current database. 2. Make back up of folder in which Acumatica is installed. 3. From folder where acumatica is installed delete everything from folder CstPublished ( this is the folder were customized pages are stored ). 4. Delete from folder bin of Acumatica any files that are related to published customization – Yuriy Zaletskyy Jan 05 '18 at 21:39
  • Steps 1 and 2 needed for having possibility to preserve current state of Acumatica. After steps 1 - 4 you'll still have some error messages, but hopefully Acumatica will be in more or less workable condition – Yuriy Zaletskyy Jan 05 '18 at 21:41
  • Ahmed, Bikash, any news? – Yuriy Zaletskyy Jan 08 '18 at 11:44
  • Sorry @YuriyZaletskyy for not updating the status. My problem had been resolved. To be honest I can't recall exactly but your answers is logical in debugging the cause. – Bikash Lama Oct 17 '20 at 04:40