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I have a Twilio softphone that I am implementing and the basics functions are working great. Please I would need to know how to implement a multi line call feature.

I would like to allow a agent in my browser softphone to put a call on hold and dial a different number then resume any call on hold when needed.

I actually have Line button image

Thank You

BoCyrill
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  • What have you tried so far? Are you getting errors? – philnash Sep 28 '17 at 14:38
  • I have tried to add the active call to a custom queue as I could update later by queue sid to retrieve from queue. But the problem I have is when the call is "on hold", I cant make another call because twilio returns this error: `Twilio.Device Error: A connection is currently active`. I would like to be able to "hold" almost 5 calls and resume when I click back on the corresponding "Line x" button – BoCyrill Sep 28 '17 at 23:00
  • Can you share the code, by updating your question, to show how you were putting people in a queue and on hold? Thanks! – philnash Sep 29 '17 at 10:18

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