Twilio record outgoing browser call and store the record id in an object Django

Question

I am able to make a call doing this. The call goes out, but how do I set it so when I make the outgoing call, the conversation is recorded, and once the call is done, I want to tie that recording id (retrieve the call/recording sid) and store it in some model.

export function callCustomer(phoneNumber) {
    const params = {
        phone_number: phoneNumber,
    };
    Twilio.Device.connect(params);
}

In my views.py

@csrf_exempt
def call(request):
    """Returns TwiML instructions to Twilio's POST requests"""
    response = twiml.Response()

    with response.dial(callerId=settings.TWILIO['SOURCE_NUMBER']) as r:
        r.number(request.POST['phone_number'])

    return HttpResponse(str(response))

score 1 · Accepted Answer · answered Mar 16 '17 at 22:20

1

Twilio developer evangelist here.

You can record the call by using the record attribute on the <Dial> verb. Set it to "record-from-answer" to record the call.

You will also want to set the recordingStatusCallback attribute to a URL in your application. Twilio will make an HTTP request with the details of the call and recording when the recording is ready, passing these parameters.

@csrf_exempt
def call(request):
    """Returns TwiML instructions to Twilio's POST requests"""
    response = twiml.Response()

    with response.dial(callerId=settings.TWILIO['SOURCE_NUMBER'], record='record-from-answer', recordingStatusCallback='/recording') as r:
        r.number(request.POST['phone_number'])

    return HttpResponse(str(response))

Then you can use the parameters passed to the recordingStatusCallback to save the details in your database.

Let me know if that helps.

answered Mar 16 '17 at 22:20

philnash

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recordingStatusCallback uses the same POST object? So if i pass an account_id in my post, I can tie the recording to the associated account? The recording feature works by the way, thanks. – rak1n Mar 17 '17 at 17:39
You can see all [the parameters that the `recordingStatusCallback` passes in the POST request in the docs here](https://www.twilio.com/docs/api/twiml/dial#attributes-recording-status-callback-parameters). – philnash Mar 17 '17 at 17:42
yes it's missing few data I would like to pass, such as From, To, and an internal variable (ticket_id) – rak1n Mar 17 '17 at 19:58
It will pass the `CallSid` though. So if you save those other parameters along with the `CallSid` earlier in the call, then you can look them up when you need them in the recording status callback. – philnash Mar 19 '17 at 16:48

Twilio record outgoing browser call and store the record id in an object Django

1 Answers1